Advance payments
Advance payments are refundable before project work begins, subject to applicable law and any written agreement between the parties.
After project commencement
Once project work has started, the completed and committed portion of the service is non-refundable because time, resources and delivery capacity may already have been allocated. Any exceptional refund is assessed against the written scope, milestones completed, third-party costs and applicable law.
Custom ERP projects
Advance payments for custom ERP projects are non-refundable after the project has commenced. Scope, milestones and payment terms should be confirmed in writing before work begins.
Cancellation requests
Submit cancellation requests to izharixtech@yahoo.com with the customer name, invoice or quotation reference and reason for cancellation. We will review the request according to the applicable agreement and law.
Approved refund processing
If a refund is approved, Izharix Technologies will initiate it through the appropriate payment method within 10 business days. The bank, wallet or payment provider may require additional processing time before the amount appears in the customer's account.
Duplicate or incorrect payments
Report a duplicate charge or incorrect payment promptly with the transaction reference. Verified payment errors will be investigated and corrected through the original or another agreed payment channel.
Contact
For questions, contact +92 333 240 2494 (WhatsApp) or +966 53 479 8400.